Skip to main content
Site logo
  • Home
  • Calendar
  • More
English ‎(en)‎
English ‎(en)‎ Français ‎(fr)‎ Italiano ‎(it)‎ Latin ‎(la)‎ Suomi ‎(fi)‎ Svenska ‎(sv)‎ Русский ‎(ru)‎ 日本語 ‎(ja)‎
You are currently using guest access
Log in
Home Calendar
URL

How to use positive language in customer service?

Back to course

How to use positive language in customer service?

Completion requirements
Click on How to use positive language in customer service? to open the resource.
◄ Making business calls
How to handle difficult customers ►
Expand all Collapse all

Business English

Contents
    • URL
      URL
      Warm up general vocabulary
    • URL
      URL
      Warm up 1 idioms
    • URL
      URL
      Taustatietoa yritysmuodoista suomeksi
    • URL
      URL
      What is a business? vocab
    • URL
      URL
      BBC What is a business?
    • URL
      URL
      Quizz on BBC material
    • URL
      URL
      Business Structures vocab
    • URL
      URL
      Forms of business ownership
    • URL
      URL
      Business types intro (video)
    • URL
      URL
      Business types
    • URL
      URL
      General partner vs limited partner
    • Page
      Page
      Tehtävä 2: yritysvideot
    • URL
      URL
      1. Adam Rich: Thrillist
    • URL
      URL
      2. Trip Hawkins: Digital Chocolate
    • URL
      URL
      3. Danielle and Jodie Snyder: Dannijo
    • URL
      URL
      4. Sara Blakely: Spanx
    • URL
      URL
      5. Marlo Scott: Sweet Revenge
    • URL
      URL
      6. Jack Dorsey: Twitter and Square
    • Page
      Page
      Tehtävä 3: Reading assignment
    • Page
      Page
      Revision of key terminology
    • URL
      URL
      BBC Presentations
    • URL
      URL
      How to open and close presentations
    • URL
      URL
      Signposts in presentations
    • URL
      URL
      Presentation structure
    • Formal and informal language
    • URL
      URL
      How to write effective emails
    • URL
      URL
      Phrases for business emails
    • Page
      Page
      How to begin and end your emails
    • URL
      URL
      BBC telephone etiquette
    • URL
      URL
      Making business calls
    • URL
      URL
      How to use positive language in customer service?
    • URL
      URL
      How to handle difficult customers
    • URL
      URL
      What to say to an angry customer
    • URL
      URL
      Bad customer service example for tutorial
    • Page
      Page
      Revision for the test
    • URL
      URL
      Business meeting vocabulary & phrases
    • URL
      URL
      Video: What meetings are like
    • URL
      URL
      Practise business meeting phrases & vocabulary!
    • URL
      URL
      How to have a conference call meeting?
    • Assignment
      Assignment
      Business meetings
    • URL
      URL
      Free apps for conference calls
    • Page
      Page
      Revision for the test
    • URL
      URL
      Bank and loans vocabulary
    • URL
      URL
      Bank vocabulary in context
    • URL
      URL
      Bank loans
    • URL
      URL
      Accounting terminology
    • URL
      URL
      Financial & Accounting terminology explained
    • URL
      URL
      Balance sheet, income statement and cash flow statement explained
    • URL
      URL
      Profit and revenue explained
    • URL
      URL
      Säästäminen ja sijoittaminen suomeksi
    • URL
      URL
      How stock markets work video
    • URL
      URL
      Pörssitermejä
    • URL
      URL
      Stocks and shares 1
    • URL
      URL
      Stocks and shares 2
    • URL
      URL
      Stocks and shares 3
    • URL
      URL
      5 biggest stock market myths
    • Page
      Page
      Revision for the test
    • Instructions for Europass cv-editor
    • URL
      URL
      EuroPass CV editor
    • URL
      URL
      How to make a video CV
    • URL
      URL
      Elevator pitch
    • URL
      URL
      Elevator pitch for the 21st century video
    • URL
      URL
      50 most common job interview questions
    • Assignment
      Assignment
      Tehtävä 7: Job seeking
    • Page
      Page
      Breaking News activities

    You are currently using guest access (Log in)
    Home
    • English ‎(en)‎
      • English ‎(en)‎
      • Français ‎(fr)‎
      • Italiano ‎(it)‎
      • Latin ‎(la)‎
      • Suomi ‎(fi)‎
      • Svenska ‎(sv)‎
      • Русский ‎(ru)‎
      • 日本語 ‎(ja)‎
    Home
    Facebook
    Instagram
    Youtube