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Business English
Contents
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URL
URL
Warm up general vocabulary
URL
URL
Warm up 1 idioms
URL
URL
Taustatietoa yritysmuodoista suomeksi
URL
URL
What is a business? vocab
URL
URL
BBC What is a business?
URL
URL
Quizz on BBC material
URL
URL
Business Structures vocab
URL
URL
Forms of business ownership
URL
URL
Business types intro (video)
URL
URL
Business types
URL
URL
General partner vs limited partner
Page
Page
Tehtävä 2: yritysvideot
URL
URL
1. Adam Rich: Thrillist
URL
URL
2. Trip Hawkins: Digital Chocolate
URL
URL
3. Danielle and Jodie Snyder: Dannijo
URL
URL
4. Sara Blakely: Spanx
URL
URL
5. Marlo Scott: Sweet Revenge
URL
URL
6. Jack Dorsey: Twitter and Square
Page
Page
Tehtävä 3: Reading assignment
Page
Page
Revision of key terminology
URL
URL
BBC Presentations
URL
URL
How to open and close presentations
URL
URL
Signposts in presentations
URL
URL
Presentation structure
Formal and informal language
URL
URL
How to write effective emails
URL
URL
Phrases for business emails
Page
Page
How to begin and end your emails
URL
URL
BBC telephone etiquette
URL
URL
Making business calls
URL
URL
How to use positive language in customer service?
URL
URL
How to handle difficult customers
URL
URL
What to say to an angry customer
URL
URL
Bad customer service example for tutorial
Page
Page
Revision for the test
URL
URL
Business meeting vocabulary & phrases
URL
URL
Video: What meetings are like
URL
URL
Practise business meeting phrases & vocabulary!
URL
URL
How to have a conference call meeting?
Assignment
Assignment
Business meetings
URL
URL
Free apps for conference calls
Page
Page
Revision for the test
URL
URL
Bank and loans vocabulary
URL
URL
Bank vocabulary in context
URL
URL
Bank loans
URL
URL
Accounting terminology
URL
URL
Financial & Accounting terminology explained
URL
URL
Balance sheet, income statement and cash flow statement explained
URL
URL
Profit and revenue explained
URL
URL
Säästäminen ja sijoittaminen suomeksi
URL
URL
How stock markets work video
URL
URL
Pörssitermejä
URL
URL
Stocks and shares 1
URL
URL
Stocks and shares 2
URL
URL
Stocks and shares 3
URL
URL
5 biggest stock market myths
Page
Page
Revision for the test
Instructions for Europass cv-editor
URL
URL
EuroPass CV editor
URL
URL
How to make a video CV
URL
URL
Elevator pitch
URL
URL
Elevator pitch for the 21st century video
URL
URL
50 most common job interview questions
Assignment
Assignment
Tehtävä 7: Job seeking
Page
Page
Breaking News activities
Open course index
URL
What to say to an angry customer
Back to course
What to say to an angry customer
Click on
What to say to an angry customer
to open the resource.
◄ How to handle difficult customers
Jump to...
Jump to...
Warm up general vocabulary
Warm up 1 idioms
Taustatietoa yritysmuodoista suomeksi
What is a business? vocab
BBC What is a business?
Quizz on BBC material
Business Structures vocab
Forms of business ownership
Business types intro (video)
Business types
General partner vs limited partner
Tehtävä 2: yritysvideot
1. Adam Rich: Thrillist
2. Trip Hawkins: Digital Chocolate
3. Danielle and Jodie Snyder: Dannijo
4. Sara Blakely: Spanx
5. Marlo Scott: Sweet Revenge
6. Jack Dorsey: Twitter and Square
Tehtävä 3: Reading assignment
Revision of key terminology
BBC Presentations
How to open and close presentations
Signposts in presentations
Presentation structure
Formal and informal language
How to write effective emails
Phrases for business emails
How to begin and end your emails
BBC telephone etiquette
Making business calls
How to use positive language in customer service?
How to handle difficult customers
Bad customer service example for tutorial
Revision for the test
Business meeting vocabulary & phrases
Video: What meetings are like
Practise business meeting phrases & vocabulary!
How to have a conference call meeting?
Business meetings
Free apps for conference calls
Revision for the test
Bank and loans vocabulary
Bank vocabulary in context
Bank loans
Accounting terminology
Financial & Accounting terminology explained
Balance sheet, income statement and cash flow statement explained
Profit and revenue explained
Säästäminen ja sijoittaminen suomeksi
How stock markets work video
Pörssitermejä
Stocks and shares 1
Stocks and shares 2
Stocks and shares 3
5 biggest stock market myths
Revision for the test
Instructions for Europass cv-editor
EuroPass CV editor
How to make a video CV
Elevator pitch
Elevator pitch for the 21st century video
50 most common job interview questions
Tehtävä 7: Job seeking
Breaking News activities
Bad customer service example for tutorial ►