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Making business calls

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Making business calls

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◄ BBC telephone etiquette

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How to use positive language in customer service? ►

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Business English

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Warm up general vocabulary
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Warm up 1 idioms
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Taustatietoa yritysmuodoista suomeksi
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What is a business? vocab
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BBC What is a business?
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Quizz on BBC material
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Business Structures vocab
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Forms of business ownership
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Business types intro (video)
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Business types
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General partner vs limited partner
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Tehtävä 2: yritysvideot
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1. Adam Rich: Thrillist
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2. Trip Hawkins: Digital Chocolate
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3. Danielle and Jodie Snyder: Dannijo
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4. Sara Blakely: Spanx
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5. Marlo Scott: Sweet Revenge
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6. Jack Dorsey: Twitter and Square
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Tehtävä 3: Reading assignment
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Revision of key terminology
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BBC Presentations
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How to open and close presentations
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Signposts in presentations
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Presentation structure
Formal and informal language
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How to write effective emails
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Phrases for business emails
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Sida

How to begin and end your emails
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BBC telephone etiquette
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Making business calls
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How to use positive language in customer service?
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How to handle difficult customers
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What to say to an angry customer
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Bad customer service example for tutorial
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Revision for the test
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Business meeting vocabulary & phrases
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Video: What meetings are like
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Practise business meeting phrases & vocabulary!
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How to have a conference call meeting?
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Business meetings
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Free apps for conference calls
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Revision for the test
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Bank and loans vocabulary
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Bank vocabulary in context
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Bank loans
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Accounting terminology
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Financial & Accounting terminology explained
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Balance sheet, income statement and cash flow statement explained
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Profit and revenue explained
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Säästäminen ja sijoittaminen suomeksi
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How stock markets work video
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Pörssitermejä
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Stocks and shares 1
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Stocks and shares 2
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Stocks and shares 3
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5 biggest stock market myths
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Revision for the test
Instructions for Europass cv-editor
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EuroPass CV editor
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How to make a video CV
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Elevator pitch
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Elevator pitch for the 21st century video
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50 most common job interview questions
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Tehtävä 7: Job seeking
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Breaking News activities